Category: News

May 15

The Secret Sauce of Leadership

By John M. Vetere | Comments Off on The Secret Sauce of Leadership

Have you ever asked a colleague or a friend to tell you what they think constitutes a great leader? Chances are you will get back a list of traits, a set of distinguishing qualities or characteristics. Maybe you will hear, a great leader must be honest, or a great leader must be confident, or a great leader must be courageous, or a great leader must be…you fill in the blank. It’s difficult to find one word, but all the words that describe great leadership derive from a foundation of two words, what I like to call the secret sauce of leadership. Read More

May 11

Lead By Example: More Than A Cliché

By John M. Vetere | Comments Off on Lead By Example: More Than A Cliché

Lead by example. As you read those words what ran through your mind? Maybe you immediately thought of the leaders around you, your supervisor, a company owner, some who lead by example and some who do not. Perhaps you are a business owner and your immediate thought was that you try your best but you barely have time to complete your own work, never mind think deeply about what it means to lead by example. Read More

May 4

How Hotels Can Execute Surprise and Delight Opportunities Using Social Media

By Casual Fridays | Comments Off on How Hotels Can Execute Surprise and Delight Opportunities Using Social Media

In the hotel industry, it’s crucial to set yourself apart. With a multitude of options for guests to select from when choosing where to stay, how do you ensure that your hotel is the one that’s picked? There are many factors that guests consider when choosing a hotel, so it’s also important to have a strategy for how to turn your first-time guests into loyal fans upon their stay so that they continue to return. Read More

May 2

Killer Interview Techniques That Work

By Jon Moore | Comments Off on Killer Interview Techniques That Work

I frequently see content on LinkedIn and other social channels with people asking about strategies to make a positive impression in interviews. They ask about attire, follow-up, posting, and résumés, but rarely about the actual interview preparation and strategies to tell your story. Read More

Apr 27

Five Key Metrics To Analyze Social Media Performance

By Naubil Oropeza | Comments Off on Five Key Metrics To Analyze Social Media Performance

You’ve established a presence for your business on social media and are executing a strategy to help you meet your business goals, but how do you measure success? With a wealth of tools and a variety of ways to measure performance, the challenge is in identifying which metrics are the most meaningful. Let’s review the most important metrics across social media. Read More

Apr 10

Managing Through Strengths: A Clifton StrengthsFinder Success Story

By Theresa Heldt | Comments Off on Managing Through Strengths: A Clifton StrengthsFinder Success Story

During one of my recent StrengthsFinder coaching sessions, I witnessed the epitome of someone managing with strengths for his team. Read More

Mar 23

Why Knowledge Transfer Is Essential For A Millennial Workforce

By Theresa Heldt | Comments Off on Why Knowledge Transfer Is Essential For A Millennial Workforce

I was recently facilitating in an organization and a startling fact came up: one of the company’s management mentioned that 60% of their current workforce would be retirement-eligible by 2020. The conversation continued, “Facing this potential level of employee loss, how do we motivate our younger workers, the millennials in particular, to stay with the organization? Could the process of knowledge transfer also strengthen engagement and loyalty among our next generation of team members?” Read More

Mar 20

Learnings from HSMAI’s Digital Conference: How to Know if You Have a Budding Superstar in Your Midst

By Jon Moore | Comments Off on Learnings from HSMAI’s Digital Conference: How to Know if You Have a Budding Superstar in Your Midst

I recently had the wonderful opportunity to take a group of Hospitality Management students from the University of New Hampshire to the HSMAI Digital Marketing Strategy Conference at the New York Marriott Marquis. These millennial students were bursting with excitement to be exposed to the many wonders of the digital space from a business and career opportunity perspective. Read More

Mar 16

How the Trump Administration Can Improve Travel for U.S. Residents and Visitors Alike

By Edwin Fuller | Comments Off on How the Trump Administration Can Improve Travel for U.S. Residents and Visitors Alike

The inauguration of Donald J. Trump as the 45th President of the U.S. presents an unprecedented opportunity to enhance the U.S. travel experience for residents and visitors alike. Here are some suggestions on how the new administration can be a valuable and effective ally in advancing some of the industry’s key priorities. Read More

Mar 13

Best Practices for Managing Online Guest Reviews

By Casual Fridays | Comments Off on Best Practices for Managing Online Guest Reviews

In the hospitality industry, few things are more valuable than a rave review. With so many hotels to choose from, your potential visitors are turning to online guest reviews as a resource for selecting the hub of their next getaway. Read More